{"id":1641,"date":"2025-07-10T07:09:55","date_gmt":"2025-07-10T07:09:55","guid":{"rendered":"https:\/\/graz.woop.fun\/vor-dem-ersten-besuch\/"},"modified":"2026-04-14T12:56:23","modified_gmt":"2026-04-14T12:56:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/graz.woop.fun\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What you need to know before your first visit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGeneral information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAttractions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBirthday parties<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Where is WOOP! Graz located and what are the opening hours? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You\u2019ll find WOOP! Graz in the Center West shopping mall. During the school year, we\u2019re open in the afternoons on weekdays, longer on Fridays and Saturdays, and throughout the day on Sundays. During school holidays and public holidays, we\u2019re open every day from the morning. You can always check the exact schedule <\/span>here<\/span><\/a>. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What needs to be arranged before the first visit? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Before their first visit, every guest must register via our website. Registration is completed individually; for guests under the age of 14, it must be completed by a parent or legal guardian.<\/span><\/p>

If you have already registered during a previous visit to any WOOP! location, you do not need to register again.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is advance booking required? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Booking an attraction is not mandatory, but it is recommended to secure your preferred time slot and avoid waiting. Reservations can be made via our website or directly at the reception desk. Reservations cannot be made by email or phone.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the age restrictions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our attractions are designed for nearly all ages \u2013 from young children to adults.<\/span><\/p>

  • Funpark, bowling, and Pixel<\/b>: children under 3 are not allowed; between 3\u20136 years they must participate together with their parents (as active participants). From 6 years onwards there are no restrictions.<\/span>
    <\/span>\u2013 trampolines: <\/span>maximum weight 120 kg<\/b>,<\/span>
    <\/span>\u2013 climbing walls: <\/span>minimum height<\/b> 90<\/b> cm<\/b>.<\/span><\/li>
  • VR<\/b>: suitable from 6 years and up.<\/span><\/li>
  • Escape rooms<\/b>: suitable from 9 years and up; children under 12 must participate with their parents.<\/span><\/li><\/ul>

    If you\u2019re unsure whether an attraction is suitable, just ask our staff in the park \u2013 we\u2019ll help you find the best option.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are there lockers and a bar\/restaurant available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes! Lockers are available in the park and can be locked with your WOOP! wristband, which you buy on your first visit and then keep forever. Our WOOP! bar serves drinks, snacks, and food for when you get hungry or thirsty.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Why do I need mandatory equipment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The WOOP! wristband and card are mandatory equipment required for every visitor. They grant access to the attractions and are used to lock lockers. They are also linked to the signed liability waiver. Mandatory equipment can be purchased at the reception desk. For group activities such as bowling, escape rooms, Pixel and VR, one wristband per person is enough.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    We already have mandatory equipment from a previous visit \u2014 do we need to buy it again? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No. The purchase of our mandatory equipment (wristband\/\/socks) is a one-time purchase and remains your property. You can reuse it for future visits. Only newly issued mandatory equipment is charged if needed.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    We have already booked a time slot \u2014 can another person join us? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    If it is a group attraction and the maximum group capacity has not yet been reached, you can arrange this at the reception upon arrival.<\/span><\/p>

    If it is an attraction where one ticket is required per person, you can add an additional reservation online or at the reception upon arrival.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    1) Commitment declaration<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Why do I need to register and how do I do it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Registration is mandatory for all visitors in the Funpark (jumping, climbing, etc.) \u2013 quick and easy online or directly at the park. This helps us ensure your safety while using the attractions and creates your personal WOOP! profile, which you can also use for future visits.
    For Bowling, Pixel, VR and Escape Rooms, registration by one responsible person per group is sufficient. In addition, each group needs one WOOP! wristband so we can assign your bookings and services quickly and clearly on site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Who needs to register (age, children)? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    All visitors must register regardless of age. Children under 14 need to register together with their parents or legal guardians, while from the age of 14 they can register on their own.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How is my data protected? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    We use your data only for the purposes of your visit and store it in compliance with data protection laws. Your data is securely stored and never shared with third parties.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Who is responsible in case of injury? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    By entering the park, visitors agree that they are aware of the risk of injuries, that they will follow the rules, and adjust activities to their own abilities. Each visitor is therefore responsible for their own safety. If an injury does occur, we\u2019re always here to help and provide first aid.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I bring children that are not my own? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Of course \u2013 but please note that the responsibility for all underage visitors lies with their parents or legal guardians. If children come without their parents, they must have a registration already completed online by their parents in advance. Without registration, entry to the park is unfortunately not possible.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    2) Tickets and reservations<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    How can I book a visit and is it mandatory? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You can easily make a reservation online. It\u2019s not mandatory \u2013 you\u2019re always welcome to just come by. In that case, you might need to wait a bit for your chosen attraction, but you can use the time to try something else or grab a snack at our bar.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I change or cancel my reservation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    If your plans change \u2013 no worries, nothing will be lost. When you arrive, we\u2019ll try to move your booking at reception, and if that\u2019s not possible, you\u2019ll receive a voucher that you can use any other time.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What does a ticket include \u2013 can I visit multiple attractions or extend my time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Each ticket is valid for one specific attraction and for a set time. There\u2019s no universal ticket for all attractions. If you\u2019d like to stay longer or try something else, you can easily arrange it at reception or online and simply add more activities on the spot.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I buy extra tickets at reception? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Of course! If more people join you than originally booked, you can easily buy additional tickets at reception \u2013 if there are free spots, we\u2019ll be happy to add them to your booking.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    3) Rules and safety<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Do we get instructions and help from staff before starting? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes \u2013 you\u2019ll get familiar with the rules and guidelines already during registration, and before the activities you\u2019ll also watch our safety video. Rules and tips on how to use the attractions and make the most of your visit are displayed around the park. Our staff is always present to help and make sure your experience is safe and fun.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What are the age, height, and other restrictions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Each attraction has its own rules to keep things safe and fun for everyone:<\/span><\/p>

    • Funpark, bowling, and Pixel<\/b>: children under 3 are not allowed; between 3\u20136 years they must participate with their parents (as active participants). From 6 years onwards there are no restrictions.<\/span>
      <\/span>\u2013 trampolines: <\/span>maximum weight 120 kg<\/b>,<\/span>
      <\/span>\u2013 climbing walls: <\/span>minimum height<\/b> 90<\/b> cm<\/b>.<\/span><\/li>
    • VR<\/b>: suitable from 6 years and up.<\/span><\/li>
    • Escape rooms<\/b>: suitable from 9 years and up; children under 12 must participate with their parents.<\/span><\/li><\/ul>

      If you\u2019re unsure, just ask our staff \u2013 we\u2019ll help you choose the best option.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Do I have to use your equipment or can I bring my own? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You must use WOOP! equipment, depending on your booked attraction e.g. special socks, a wristband, and\/or bowling shoes. You cannot use your own equipment, as this is the only way we can guarantee safety and the same conditions for all visitors.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Are the attractions suitable for pregnant women, people with special needs, or health issues? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Each visitor knows their own health and abilities best, so it\u2019s up to you to decide which activities are suitable. If you have special needs or health concerns, please consult your doctor before visiting and let our staff know so we can help you choose or make adjustments.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      How is safety ensured and what happens in case of injury? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Safety is our top priority \u2013 all attractions are regularly inspected and maintained, and rules are clearly displayed. Our staff is always present to monitor and assist. If an injury happens, we\u2019ll provide first aid immediately and arrange further care if needed.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Vouchers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Where can I buy a gift voucher? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Gift vouchers can be purchased directly through our website, with the option of home delivery. You can also choose the print@home option and print the voucher yourself at home.\u00a0 Our vouchers can be conveniently purchased online; the date selected during checkout only reflects the purchase date, as the voucher is not tied to a specific day and can be redeemed at any time online or on site.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      What types of gift vouchers are available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You can choose from value vouchers, gift vouchers, vouchers for individual attractions,<\/span><\/p>



      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Where can I check the validity of a gift voucher? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      The validity period is indicated on the back of the voucher. Print@home vouchers are valid for two years from the date of purchase.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Can I use a gift voucher for bar services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Yes, the vouchers can also be partially redeemed at the bar. The necessary information is provided directly on the voucher.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t