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Frequently Asked Questions

What you need to know before your first visit

General information
Commitment declaration
Tickets and reservations
Rules and safety
Attractions
Birthday parties

General information

You’ll find WOOP! Graz in the Center West shopping mall. During the school year, we’re open in the afternoons on weekdays, longer on Fridays and Saturdays, and throughout the day on Sundays. During school holidays and public holidays, we’re open every day from the morning. You can always check the exact schedule here.

Most visitors spend at least a few hours at WOOP! since there are plenty of attractions to try. Ticket prices depend on the activities you choose – the latest price list is always available here.

Come in comfortable sportswear. On your first visit, you’ll need to purchase a WOOP! wristband and special socks, which you can reuse for all future visits. For bowling, you’ll need to rent bowling shoes.

Our attractions are designed for nearly all ages – from young children to adults.

  • Funpark, bowling, and Pixel: children under 3 are not allowed; between 3–6 years they must participate together with their parents (as active participants). From 6 years onwards there are no restrictions.
    – trampolines: maximum weight 120 kg,
    – climbing walls: minimum height 90 cm.
  • VR: suitable from 6 years and up.
  • Escape rooms: suitable from 9 years and up; children under 12 must participate with their parents.

If you’re unsure whether an attraction is suitable, just ask our staff in the park – we’ll help you find the best option.

Yes! Lockers are available in the park and can be locked with your WOOP! wristband, which you buy on your first visit and then keep forever. Our WOOP! bar serves drinks, snacks, and food for when you get hungry or thirsty.

Commitment declaration

Registration is mandatory for all visitors and can be done quickly and easily online or at the park. We need it to ensure safety when using the attractions and to create your personal WOOP! profile, which you’ll use for all future visits.

All visitors must register regardless of age. Children under 14 need to register together with their parents or legal guardians, while from the age of 14 they can register on their own.

We use your data only for the purposes of your visit and store it in compliance with data protection laws. Your data is securely stored and never shared with third parties.

By entering the park, visitors agree that they are aware of the risk of injuries, that they will follow the rules, and adjust activities to their own abilities. Each visitor is therefore responsible for their own safety. If an injury does occur, we’re always here to help and provide first aid.

Of course – but please note that the responsibility for all underage visitors lies with their parents or legal guardians. If children come without their parents, they must have a registration already completed online by their parents in advance. Without registration, entry to the park is unfortunately not possible.

Tickets and reservations

You can easily make a reservation online. It’s not mandatory – you’re always welcome to just come by. In that case, you might need to wait a bit for your chosen attraction, but you can use the time to try something else or grab a snack at our bar.

If your plans change – no worries, nothing will be lost. When you arrive, we’ll try to move your booking at reception, and if that’s not possible, you’ll receive a voucher that you can use any other time.

Each ticket is valid for one specific attraction and for a set time. There’s no universal ticket for all attractions. If you’d like to stay longer or try something else, you can easily arrange it at reception or online and simply add more activities on the spot.

Of course! If more people join you than originally booked, you can easily buy additional tickets at reception – if there are free spots, we’ll be happy to add them to your booking.

Rules and safety

Yes – you’ll get familiar with the rules and guidelines already during registration, and before the activities you’ll also watch our safety video. Rules and tips on how to use the attractions and make the most of your visit are displayed around the park. Our staff is always present to help and make sure your experience is safe and fun.

Each attraction has its own rules to keep things safe and fun for everyone:

  • Funpark, bowling, and Pixel: children under 3 are not allowed; between 3–6 years they must participate with their parents (as active participants). From 6 years onwards there are no restrictions.
    – trampolines: maximum weight 120 kg,
    – climbing walls: minimum height 90 cm.
  • VR: suitable from 6 years and up.
  • Escape rooms: suitable from 9 years and up; children under 12 must participate with their parents.

If you’re unsure, just ask our staff – we’ll help you choose the best option.

You must use WOOP! equipment – special socks, a wristband, and bowling shoes. You cannot use your own equipment, as this is the only way we can guarantee safety and the same conditions for all visitors.

Each visitor knows their own health and abilities best, so it’s up to you to decide which activities are suitable. If you have special needs or health concerns, please consult your doctor before visiting and let our staff know so we can help you choose or make adjustments.

Safety is our top priority – all attractions are regularly inspected and maintained, and rules are clearly displayed. Our staff is always present to monitor and assist. If an injury happens, we’ll provide first aid immediately and arrange further care if needed.

Attractions

The Funpark combines trampolines, fun climbing walls, the HiT iT! arena, gaming corner, parabolic slide, foam pit, and airbag. You can jump, climb, race for speed and precision, relax with games, or land safely in soft cushions. The Funpark is suitable from age 3 (3–6 years together with parents, from 6 years onwards without restrictions). The trampolines have a maximum weight limit of 120 kg, and the climbing walls require a minimum height of 90 cm.

How does the VR experience work?
Step into a virtual world with games lasting 5–10 minutes. VR is suitable from age 6, with different age recommendations for individual games. In the end, it’s always the parent who decides if a game is appropriate for their child. Our staff guides you through the whole experience and ensures it’s safe and fun.

Bowling can be played solo or in teams – up to 6 players per lane. There are also child-friendly options like bumpers and lighter balls. Interactive LED screens and special game modes make bowling fun for all ages.

Our escape rooms feature a variety of themes – from adventures and fun challenges to more thrilling scenarios. They are suitable from age 9, with children under 12 needing to participate with their parents. For each room we have age recommendations, but in the end, it’s always the parent who decides if the experience is appropriate.

Pixel is a next-generation game – a giant LED floor that transforms into an interactive playing field. Your mission? Catch the right lights, avoid the wrong ones, and conquer challenges that keep you moving. Pixel is exciting, fast, and competitive – perfect for kids, adults, families, and even larger groups or team buildings. Suitable from age 3 (3–6 years together with parents, from 6 years onwards without restrictions).

Birthday parties

Every birthday party at WOOP! is led by an animator who takes care of the fun, activities, and safety of the children. Parents can relax knowing the celebration is organized from start to finish. Of course, you’re welcome to stay if you feel it’s needed. The presence of parents is mandatory if the birthday child is under 9 years old or if more than 15 children are attending (in that case, an additional animator can also be arranged for a fee).

Booking is quick and easy online – once booked, your slot is confirmed. You can see all programs and packages on our website. After booking, we’ll give you a call to confirm the details. If anything is unclear, you can always email us.

The minimum age for a birthday party at WOOP! is 6 years. Packages are designed for at least 10 children – even if fewer attend, the price stays the same. That’s why we recommend inviting at least 10 friends, so the package is fully used and the fun is even greater. For each additional child, a fee applies. Children of different ages can attend, and the birthday child is always included in the total.

Yes, all children must be registered – their parents can easily do this online in advance. During the party, our animator takes care of safety and fun. Parents can decide themselves whether they want to stay present as well.

Each package includes an animator, use of the chosen attraction, snacks, drinks, and WOOP! socks. Food and sweets can be additionally ordered from us. Bringing your own cake is allowed, but a service fee will be charged.

No worries – health always comes first. If illness occurs, just let us know as soon as possible so we can find a new date together. A birthday party at WOOP! never goes to waste.

You can pay for the party at reception on the day of the event. WOOP! gift vouchers are also accepted.

Didn’t find the answer you were looking for?

The best answers are found in person – when you visit WOOP! Graz! We’ll take care of everything on the spot while you’re already having fun. And if you really prefer writing, you can reach us at info@graz.woop.fun.

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